Additional Audience(s): Hygienist, EFDA/Dental Assistant, Front Office, Lab Tech
Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! "I'm satisfied" means nothing in today's world. Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street! Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and focus!
Learning Objectives:
Understand W.O.W. Patient Philosophy
Illuminate a W.O.W. Decision Making Process
Learn techniques to make W.O.W. Impressions
Recognize essentials of W.O.W. Branding
Identify how to spot opportunities that create W.O.W. Touch Points
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